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Internet Blocking Software

Frequently Asked Questions

1. What websites will BetStopper block?
The software blocks online gambling content only. It does not block other websites that may be deemed inappropriate. As a result of this narrow focus, it is a unique product that has an improved capability to work specifically and effectively to block gambling websites. Testing has revealed that BetStopper is 94 to 99 per cent effective at blocking gambling websites, while existing products are only 56 to 79 per cent effective at blocking gambling sites.

2. How do I know if BetStopper will work with my Internet Browser?
The BetStopper software is browser independent, which means it is compatible and will work with all Internet browsers.

3. Are there any "gaps" in the technology I should be aware of?
BetStopper has been vigorously tested in an effort to make it the most effective program on the market at blocking online gambling content however, as is the case with all technology, it cannot be expected to be 100% effective. Parents/caregivers are always encouraged to monitor their children's online activity. BetStopper is able to filter online traffic, but is not capable of blocking peer-to-peer connections or gambling simulation games that are installed on home computers and not connected to the Internet.

4. Do I have any control over what sites are blocked or allowed?
The software allows parents/caregivers (using their administrator account) to temporarily override individual sites their children have tried to access but that they approve of. In addition, they have the ability to submit a website address directly to the software provider for review if they think it should be permanently "blocked" or "allowed" for all users of the software.

5. What will happen if someone tries to access a blocked site?
A dialogue box will appear that says "The Internet resource you a trying to access has been blocked." Users have the option to select "OK" or the "Override" function, which requires that the administrator password be entered and allows the user to then view the webpage for a period of time specified by the administrator.

6. My child is trying to access a website that is blocked, but I approve of my child visiting this site. What do I do?
Parents/caregivers are able to temporarily override individual sites their children have tried to access by clicking the "Override" button on the dialogue box that appears. Enter your administrator password and select the length of time that you would like the site to be allowed.

7. I've come across a page that is being blocked, but I know that it does not include gambling, wagering or gambling simulation activities. What do I do?
Open the BetStopper preferences screen and choose "Site Review" from the options. This allows administrators to submit a website address directly to the software provider for review if they think it should be permanently "allowed" for all users of the software.

8. My child has accessed a gambling site that I think should have been blocked. What can I do to make sure that it is?
Open the BetStopper preferences screen and choose "Site Review" from the options. This allows administrators to submit a website address directly to the software provider for review if they think it should be permanently "blocked" for all users of the software.

9. Can I monitor my child's online activity to see if they've tried to access any gambling sites?
Once BetStopper is installed, every web site that anyone visits or tries to visit on that computer is logged by Advanced Internet Management (AIM) and is stored on their central server for three days. If you have the reporting feature in your BetStopper preferences enabled, you have the ability to access these logs by visiting http://accountability-report.com/nsgc. Because the reports are stored on the AIM server and are available on this website, they can be accessed from any computer with an Internet connection. All you need to view the reports is your administrator username and password.

10. What will the reports tell me?
Every site visited for the last three days will be broken down by user. By visiting the reports page, you can select whether to view the activity of one user or all users and a list of all sites that were visited, only the allowed sites or only the blocked sites. You can also select the option to have these reports automatically sent to an email account.

11. How is my personal information and Internet activity protected?
The individual Internet activity logs are password protected on the central, secure AIM servers and can only be viewed by individuals possessing the account name and private password. Under no circumstances will AIM, the developers of the Betstopper software, disclose Betstopper users' confidential contact information (i.e. name, address, etc.) or the detailed individual activity report data for any reason.

12. Will NSGC or the researchers see what websites I am visiting?
Absolutely not. The individual Internet activity logs are password protected on the central, secure AIM servers and can only be viewed by individuals possessing the account name and private password. Under no circumstances will AIM, the developers of the Betstopper software, disclose Betstopper users' confidential contact information (i.e. name, address, etc.) or the detailed individual activity report data for any reason.

13. I'm having trouble installing and/or using my BetStopper software. Who do I contact?
The first step would be view the Product Help Guide . If you still havenít been able to correct the problem, please contact BetStopper support at support@s4f.com or 1-888-278-5222 (between 10:00 a.m. and 7:00 p.m. Atlantic time).

14. I think something might be wrong with my BetStopper software. Who do I contact?
The first step would be view the Product Help Guide to see if the problem is something you can easily resolve yourself. If you still haven't been able to correct the problem, please contact BetStopper support at support@s4f.com or 1-888-278-5222 (between 10:00 a.m. and 7:00 p.m. Atlantic time).

15. I've lost or forgotten my password. What do I do?
Simply fill out the Forgot Password form to have your password emailed to you or click the "Forgot password?" link on the administration login screen of your BetStopper preferences.